MyDrivr terms and conditions

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Pick-ups from YYZ and YTZ are for curbside pick-up and domestic arrivals.

If you prefer Meet and Greet service at any airport, it will be an additional $ 50.00 CAD.

We will check and track your flight arriving at YYZ/BUF/YQG/DTW/YHM to see whether you are arriving on schedule or if your flight is delayed, or if you're arriving earlier than your scheduled arrival time. We will ensure that in all instances, our driver at the international airport will be waiting for you and ready to pick you up whenever you are ready to be picked up.

If applicable, International Arrivals Wait Time is an additional $25.00. (This will cover a total of 2 hours of wait time. After that time, the charge will be $25.00/hr if the wait time is more than 2 hours). To provide you with an exceptionally professional and guaranteed service and driver's availability at your arrival time, we must book you in with your scheduled arrival and landing time rather than with a guessed/assumed estimated custom clearing time.

Since we don't know and can't foresee how quickly you will be clearing the Canadian or U.S. Customs and will be ready to be picked up. The time that you will be ready to be picked up from the international airport and be on your way will depend on how busy the CAD/US customs, Canada Border Services Agency ("CBSA"), and U.S. Customs and Border Protection ("CBP") ("Customs") are.

In the best-case scenario, it will take 30 minutes to 1 hour. On average, it takes about somewhere between 45 min – two (2) hours to clear customs. It can take much longer than that, depending on which country you are travelling from and your travel documents. MyDrivr will be at the International Airport upon your scheduled arrival time and will wait for you until you have cleared customs, have picked up your luggage, and are ready to be picked up.

If applicable, our Meet and Greet Service is an additional $50.00. Unless, upon your arrival at the airport, you can maintain contact with our MyDrivr. If not, our Operator must meet you inside the terminal for a mandatory meeting and greet service, for NONE of our operators can make any international Calls or use any other means of establishing communication with you, such as 3rd party smartphone applications that use the internet or Wi-Fi to make or receive calls, because of the simple fact that we cannot rely on a strong and steady internet network connection. We might not be able to communicate with you and meet you promptly.

We do pick-ups from and drop-offs at any private aviation hub.

Pick Up:

Mandatory Meet and Greet Service will be an additional $50.00.

Minimum One Full hour wait time at $49.00/ per hour plus gratuity. If the wait time is longer than one hour, then the hourly rate continues at full-hour increments at the same rate.

Drop Off:

The Operator will wait at the private aviation lobby until the plane has taken off and is in the air. Once the wheels are up, he's going to leave the premises.

This way, we ensure that the passengers are safely on their way and that our service is no longer required.

Minimum One Full hour wait time at $49.00/ per hour plus gratuity*. If the wait time is longer than one hour, then the hourly rate continues at full-hour increments at the same rate.

Cancellations made by the latest 24 hours before the scheduled service date will not be subject to cancellation fees and penalties. The reservation will be cancelled without any questions or restrictions.

Cancellations made within 24 hours or less of the scheduled service time will be considered as Short Notice, Late, and Last Minute cancellations are subject to a full-service charge without any exceptions.

We don't have any set amount, percentage, mandatory minimums, or obligations. Our drivers strive to earn their gratuity.

It's absolutely your discretion how much or if you would like to tip the driver.

Clients typically tip somewhere between 15%-20%+.

Picking up the Passenger (s) from Hotels / Bars / Lounges/ Concerts / Clubs / Private Parties etc., or for any pick-up and drop-offs at any time of the day, if it happens so that any passenger/s, pets, service animals, etc., for any reason and by all means to damage the inside of the car or by any other means puts the car into a none operative condition. Hence, the vehicle has to be taken out of the fleet for 1+ days for repairs, cleaning, and detailing purposes and also for inconveniencing the next Passenger who will be using the car and the Operator not being able to work for the rest of their shift for that day and the following day(s) and also the operators for the following day/s who must have the car at their disposal.

Also, in cases like this, the company has to reschedule and reassign drivers to ensure all the passengers are conveniently and professionally taken care of and are serviced on time. Therefore there will be a mandatory non-refundable charge of a minimum of $495.00 on the credit card that is provided during the reservation process.

Passengers are responsible for their luggage and any items placed by themselves or the Independent Operator in the vehicle. Neither MyDrivr nor Operators assume liability in the event of damage, loss, or theft of any such property. They will not be responsible for losses incurred, including but not limited to loss of future profit, potential income, and additional expenses or losses incurred due to lost or stolen baggage or personal property. MyDrivr and Operators are also not liable for lost items left behind in the vehicle by a customer. However, MyDrivr and Operators want to help customers reunite with lost items whenever possible. If an item is lost, the customer immediately contacts MyDrivr or the Operator. Returning left behind or found items may incur delivery and/or shipping charges to the recipient.

Normal wear and tear to personal items are typical of the Operator's handling process during transportation. Transporting large items like luggage may result in scratches, dings, and nicks. MyDrivr and Operators are not responsible for damages such as broken pull handles/straps, broken wheels or feet, or damages incurred due to over-packing, items packed improperly, or fragile items. It is the customer's responsibility to ensure any belongings kept with the customer in the main seating compartment of the vehicle are securely packed and fastened and that any breakable items are protected while using MyDrivr's and Operator's transportation service. 

The customer must report significant damage to any personal items during the use of the Operator's transportation service immediately to the Operator. Suppose the Operator determines the item was not treated reasonably and offers reimbursement for an item. In that case, the reimbursement value is at most $250.00 per Passenger unless local regulations deem otherwise. MyDrivr and the Operator reserve the right to inspect the item and determine the type and amount of reimbursement, if any, based on damages.

Customers are encouraged to notify us of their experience, good or bad. Limitations on Compensation, Following Service Failure. Where it is determined to be the company's fault, customers may receive compensation through a partial or complete refund, reservation credits, or other means. In most cases where alternative transportation is taken and paid for by the customer, reimbursement will not include a full refund of the original reservation. Still, it will reimburse the difference paid for the alternate mode of transportation over the actual cost of the reservation with service.

When it is determined to be the company's fault, MyDrivr may provide compensation of, at most, $200.00 per person for domestic flights and $300.00 per person for international flights. MyDrivr may reimburse for overnight lodging if the customer cannot book a flight out on the same day of travel. Reimbursement is based on the average standard room rate as dictated by management in that market. Meals and other expenses are not covered as part of the reimbursement for delays or missed flights. MyDrivr does not assume any responsibility for lost income, potential income, or other losses resulting from missed professional or personal functions. When travelling to an important event, it is recommended to allow extra travel time by booking earlier than the recommended time to avoid delays.

The customer hereby acknowledges and agrees that, unless a longer period is mandated and made unwaivable by law, any claim relating to the services provided to the customer hereunder, including, without limitation, claims relating to damaged luggage, missed flight, or other out-of-pocket expenses due to any alleged service failure, must be brought within five (5) days after the occurrence of the act or omission that is the subject of the claim.

MyDrivr and Independent Operators are not responsible for significant delays in anticipated arrival due to traffic, weather, road conditions, or other unforeseen circumstances. Under such conditions, MyDrivr reserves the right to cancel and refund reservations before the scheduled pick-up.